Privacy policy

This privacy policy explains how Bien Health (the “Site”, “we”, “our” or “us”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on bien.health (the “Site”) or otherwise communicate with us about the Site (together, the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes or can be associated with you.

Information we collect directly from you

• Contact details, including your name, address, phone number and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email and phone number.
• Account information, including your username, password, security questions and other information used for account security.
• Customer service information, including the information you choose to include in your communications with us.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies. This data may include information about your device, browser, network connection, IP address and interaction with the Services.

Information we obtain from third parties

We may obtain information about you from third parties, including suppliers and providers who collect information on our behalf, such as the companies that support our Site (like Shopify) and our payment processors. Any information obtained from third parties will be handled in accordance with this privacy policy.

How we use your personal information

• Providing Products and Services: process your payments, fulfil your orders, manage your account, arrange shipping and facilitate returns and exchanges.
• Marketing and advertising: send you marketing communications by email, SMS or post and show you relevant ads (art. 6 (1) (f) GDPR in the EEA).
• Security and fraud prevention: detect and prevent fraudulent, illegal or malicious activity.
• Communicating and improving the Services: provide you with customer service and improve our Services.

Cookies

Like many websites, we use cookies on our Site. For more information about the cookies used with Shopify, see shopify.com/legal/cookies. We use them to operate and improve our Site, remember your preferences and carry out analytics. Most browsers accept cookies by default, but you can delete or reject them via your browser settings.

How we disclose personal information

• Suppliers and third parties who perform services on our behalf (IT, payment, analytics, customer service, cloud, order processing and shipping).
• Business and marketing partners.
• With your consent, when you ask us to disclose certain information.
• With our affiliates or within our group of companies.
• As part of a business transaction or to comply with our legal obligations.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-generated content

The Services may allow you to post reviews. Any content submitted in a public area will be accessible to all. We are not responsible for the privacy or security of information you make public.

Third-party websites and links

Our Site may provide links to sites operated by third parties. We do not guarantee and are not responsible for the privacy or security of those sites. Please review their own policies.

Children's data

The Services are not intended for children and we do not knowingly collect their information. A parent or guardian may contact us to request the deletion of a child's information.

Security and retention of your information

No security measure is perfect: we cannot guarantee absolute security. How long we keep your information depends on the need to maintain your account, provide the Services, meet our legal obligations and resolve any disputes.

Your rights

• Right to access / to know, to delete, to correct and to portability of your personal information.
• Right to opt out of the sale, sharing or targeted advertising.
• Restriction of processing and withdrawal of consent.
• Appeal our decision and manage communication preferences (unsubscribe).

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising these rights.

Complaints

For any complaint, contact us using the details below. Depending on where you live, you may appeal our decision or file a complaint with your local data protection authority.

International users

We may transfer, store and process your information outside your country. Where information is transferred outside Europe, we use recognised mechanisms (standard contractual clauses).

Contact

For any question or to exercise your rights, email us at info@bien.health or contact us at 100 Rue du Verbial, Albi, 81000, France. Unless stated otherwise, we are the controller of your personal information.